Contact Genkiki — Support, Billing and Sales Enquiries

Contact

Write to us — we'll get back to you as fast as we can.

The form on this page is the official way to reach the genkiki.com team. The subject tells you what else to fill in: for a problem with a generation — the generation number; for a bug — the link, your device and your operating system. The reply comes to the email you gave.

What should I write about through the form?

Payment or invoice — a question about a payment, a subscription, a credits pack or getting an invoice.
Generation problem — a result that didn't come out or came out wrong; include the generation number.
Bug report — something on the site isn't working; include the link, your device and your operating system.
Report or complaint — someone else's copyright, a face or voice used without permission, misleading content.
Other — everything else, including suggestions.

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Questions and answers

How do I request an invoice?

Through the form on this page with the topic "Payment / Invoice". Give the account email and the company details: name, UIC, VAT number and address. The invoice is issued by the merchant whose details are on the About us page.

My generation failed — do I lose my credits?

Write through the form with the subject “Generation problem” and include the generation number. The number is in your AI studio library, right next to the result. With it the team can see what happened to the request and what happened to the credits.

How do I report someone else's content?

Through the form with the subject "Report / Complaint". This channel is for someone else's copyright, someone else's face or voice being used, and misleading content. Include the link to the specific post — a general description without a link can't be checked.

Is there a faster way than the form?

For “how do I do it”, “which model should I pick” and “how much will it cost” questions, the assistant inside the AI studio answers right away: it knows the models, options and their prices, and sees your plan and credits. If needed, it hands the conversation over to the team.